Shipping Policy

Important Shipping Information

Delivery Location: All orders are delivered to the address provided by the customer.
Country: United Kingdom
Order Cut-off Time: Daily at 22:00 GMT (10:00 pm)
Processing Time: 1 to 3 business days (Monday to Friday).
Shipping Time: 3 to 8 business days (Monday to Friday).
Estimated Total Delivery Time: 4 to 11 business days.
Shipping Fee: We offer free shipping on all orders.

How Long Does Delivery Take?

Our delivery process typically takes between 4 to 11 business days, consisting of two phases:

  • Order Processing: 1–3 business days, which includes order confirmation, product personalization (if applicable), quality check, and packaging.
  • Shipping: 3–8 business days from our international distribution center to your delivery address. This may vary slightly depending on your location.

You can check your order status anytime via the Order Tracking page in the top menu. For any questions, feel free to reach out to us.

Free Shipping

We offer free shipping on all purchases. You’ll receive a tracking number once your order ships, and you can monitor your shipment at any time on our Order Tracking page.

Shipping Confirmation & Tracking

As soon as your order is shipped, you’ll receive a Shipping Confirmation email with your tracking number.
You can use this number to track your parcel through our Order Tracking page.

Customs, Duties & Taxes

Please note that any customs duties, taxes, or additional fees charged during or after delivery are the customer’s responsibility. These charges are not covered by Maroxe Fashion.

Cancelling Your Order

Changed your mind? You may cancel your order within 24 hours of placing it.
Simply email us at info@maroxe-fashion.com with your order number and request.

Damaged delivery or missing items

If you receive an item that is damaged, incorrect, or incomplete, please contact us immediately at info@maroxe-fashion.com.
Include your order number and photos of the issue so we can resolve the matter quickly.

Delayed Delivery

In rare cases, such as customs inspections or logistical issues, delivery delays may occur.
If the maximum delivery time has been exceeded and you have not yet received your order, please write to us at info@maroxe-fashion.com. We will take care of it promptly.

Payment Options

We accept the following secure payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Contact

If you have any questions about our policies, our products or anything on our website, please contact us.

Store name: Maroxe Fashion
Address: 50 Stanley street, Central, 999077, Hong Kong
Email: info@maroxe-fashion.com
Phone: +447897015375

Or send us a message using our contact form.