Refund policy
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
Return Window: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.
Return Instructions
To start a return, please follow these steps:
Contact Customer Service: Email support@maroxe-fashion.com with your order number, reason for return, and any supporting photos if applicable.
Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions.
Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or by us if defective or incorrect.
Refund Policy
Processing Time: Approved refunds will be processed to your original payment method within 5 days (Monday - Friday). Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@maroxe-fashion.com
Exchange Policy
We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.
Exceptions and Special Cases
Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Contact Information
If you have further questions or require assistance with returns or refunds, please reach out:
Phone: +4407423364633
Email: Support@maroxe-fashion.com
Address: 32 Kinburn Street, London, England, SE16 6DW
Company Information:
Business name: Maroxe-fashion
Company Name: KUNIYIL ECOM LIMITED
Company Reg No: 16451298
Business hours:
Monday to Friday from 9AM to 5PM GMT+1
Saturday and Sunday from 9AM to 2PM GMT+1